Privacy Policy
A legal disclaimer
We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our plumbing, gas, and heating services.
Privacy Policy - the basics
Information We Collect
We may collect and process the following types of personal data:
a. Information You Provide to Us
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Name
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Email address
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Phone number
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Address
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Details about your service request
b. Automatically Collected Information
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IP address
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Pages visited
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Time and date of visits
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Referring URLs
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyse website traffic.
How We Use Your Information
We use your information to:
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Provide and manage our services
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Respond to enquiries and service requests
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Send confirmations and updates
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Improve our website and services
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Comply with legal obligations
Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
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Consent
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Performance of a contract
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Legal obligation
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Legitimate interests
Sharing Your Information
We may share your information with:
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Service providers and contractors
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Payment processors
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Legal and regulatory authorities when required
We do not sell your personal data
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss.
Your Data Protection Rights
Under UK data protection law, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Object to processing
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Request restriction of processing
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Data portability
To exercise these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us. You can do this with the get in touch button.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
